Terms of Service

Effective Date: May 22, 2026  |  Last Updated: May 22, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Dions ("Company," "we," "us," or "our"), the operator of the website located at meal-dions.rest (the "Website") and the food-related services offered therein (collectively, the "Services").

By accessing, browsing, or using our Website, placing an order, creating an account, or otherwise engaging with our Services in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference. These Terms apply to all visitors, users, customers, and others who access or use the Services.

If you are accessing or using our Services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and in such cases, "you" and "your" shall refer to that entity.

We reserve the right to update, modify, or replace any part of these Terms at any time. Continued use of the Website following any changes constitutes acceptance of those changes. It is your responsibility to review these Terms periodically for updates.

Age Requirement: By using our Services, you represent that you are at least 18 years of age or the age of majority in your jurisdiction, whichever is greater. If you are under the applicable age of majority, you may only use our Services with the involvement and consent of a parent or legal guardian.

2. Description of Services

Dions is a food-related business operating in the United States. Through our Website at meal-dions.rest, we offer a range of food services and products, which may include but are not limited to:

• Online food ordering and delivery services
• Meal preparation and catering services
• Menu browsing and selection of food items
• Special dietary or customized meal options
• Promotional offers, loyalty programs, and discount services
• Customer support and communication services
• Any other ancillary food-related services as may be introduced from time to time

We reserve the right, at our sole discretion, to modify, suspend, or discontinue any aspect of the Services at any time, with or without notice to you. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Services.

Our Services are subject to availability. Certain menu items, promotions, or features may not be available in all locations or at all times. We do not warrant that the Services will be uninterrupted, timely, secure, or error-free.

Third-Party Services: Our Website may include links to or integrations with third-party services, platforms, or websites (including but not limited to payment processors and delivery partners). Such third-party services are governed by their own terms and conditions, and we are not responsible for their content, privacy practices, or availability.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a user of our Services, you agree to:

• Provide accurate, current, and complete information when creating an account or placing an order.
• Maintain the security and confidentiality of your account credentials and notify us immediately of any unauthorized access.
• Use the Services only for lawful purposes and in accordance with these Terms.
• Comply with all applicable local, state, federal, and international laws and regulations when using our Services.
• Promptly update your account information to keep it accurate and current.
• Pay for all orders and services rendered in a timely manner.
• Treat our staff, delivery personnel, and other users with respect and professionalism.

3.2 Prohibited Activities

You agree that you will NOT engage in any of the following prohibited activities:

• Fraudulent Activity: Using our Services to engage in any fraudulent, deceptive, or misleading activity, including but not limited to submitting false orders, using stolen payment information, or misrepresenting your identity.
• Unauthorized Access: Attempting to gain unauthorized access to our systems, servers, databases, or other users' accounts.
• Harmful Content: Uploading or transmitting any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable.
• Intellectual Property Infringement: Copying, reproducing, distributing, or creating derivative works from our Website content without prior written authorization.
• Spam and Solicitation: Sending unsolicited commercial communications or engaging in any form of spam through our platform.
• Reverse Engineering: Attempting to reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of our Website or Services.
• Data Scraping: Using automated tools, bots, scrapers, or other means to extract data from our Website without prior written consent.
• Interference: Interfering with or disrupting the integrity or performance of our Services or the data contained therein.
• False Reviews: Submitting false, misleading, or inauthentic reviews, ratings, or feedback.
• Resale: Reselling or attempting to resell our Services or products without our prior written consent.
• Violation of Laws: Using our Services in any manner that violates applicable federal, state, or local laws, including those related to food safety, consumer protection, or privacy.

Violation of any of the above prohibited activities may result in immediate termination of your account, restriction of access to our Services, and/or legal action as permitted by applicable law.

4. Account Registration and Security

To access certain features of our Services, you may be required to register for an account. When you register, you agree to provide accurate and complete information and to update that information as necessary. You are solely responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account.

You agree to notify us immediately at [email protected] of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to protect your account credentials.

We reserve the right to terminate or suspend your account at any time if we believe that your account has been compromised or if you have violated these Terms.

5. Orders, Payments, and Pricing

5.1 Placing Orders

When you place an order through our Website, you are making an offer to purchase the food items or services described in your order. We reserve the right to accept or reject any order at our sole discretion. An order confirmation does not constitute our acceptance of an order; it merely confirms receipt.

All orders are subject to availability. In the event that an item is unavailable after you have placed your order, we will notify you promptly and offer a suitable alternative or a full refund.

5.2 Pricing

All prices displayed on our Website are in U.S. dollars unless otherwise stated. Prices are subject to change without prior notice. We make every effort to ensure that the prices displayed are accurate; however, in the event of a pricing error, we reserve the right to cancel orders placed at an incorrect price and notify the affected customer.

Applicable taxes, delivery fees, and service charges will be clearly disclosed before you complete your order. These additional charges are your responsibility.

5.3 Payment Terms

We accept various forms of payment as indicated on our Website. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and that all payment information is accurate and complete.

Payments are processed through secure third-party payment processors. We do not store your full credit card or payment details on our servers. You acknowledge that your payment transactions are subject to the terms and conditions of the relevant payment processor.

In the event of a chargeback or disputed payment, we reserve the right to suspend or terminate your account and pursue any available legal remedies to recover outstanding amounts.

5.4 Refunds and Cancellations

Refund and cancellation policies are subject to the specific terms applicable to each order type. Generally, orders that have already been prepared or dispatched may not be eligible for cancellation or refund. If you believe you are entitled to a refund due to an error on our part, please contact us at [email protected] within a reasonable time of receiving your order. We will review each refund request on a case-by-case basis.

6. Food Safety and Allergen Information

We take food safety seriously and strive to comply with all applicable federal, state, and local food safety regulations, including those enforced by the U.S. Food and Drug Administration (FDA) and the U.S. Department of Agriculture (USDA).

While we make reasonable efforts to provide accurate information about ingredients, allergens, and nutritional content, we cannot guarantee that our food items are entirely free from allergens or cross-contamination. If you have food allergies, dietary restrictions, or specific health concerns, it is your responsibility to review ingredient information carefully and consult with our staff before placing an order.

We are not liable for any adverse reactions, health consequences, or injuries resulting from the consumption of our food products by individuals with undisclosed or known food allergies or dietary conditions.

7. Intellectual Property Rights

All content, materials, and intellectual property available on or through our Website, including but not limited to text, graphics, logos, images, photographs, videos, audio clips, menu designs, branding elements, and software, are the exclusive property of Dions or our licensors and are protected by applicable intellectual property laws, including U.S. copyright law (17 U.S.C. § 101 et seq.), trademark law, and other proprietary rights.

You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Website solely for your personal, non-commercial use in connection with our Services. This license does not include the right to:

• Reproduce, distribute, or publicly display any content from the Website;
• Modify or create derivative works based on the Website or its content;
• Use any data mining, robots, or similar data gathering and extraction tools;
• Use our trademarks, logos, or branding without our prior written permission.

Any unauthorized use of our intellectual property may violate copyright, trademark, and other applicable laws and may result in civil or criminal penalties. All rights not expressly granted in these Terms are reserved by Dions.

If you believe that any content on our Website infringes your intellectual property rights, please notify us in writing at [email protected] with the relevant details of the alleged infringement.

8. Disclaimers and "As-Is" Basis

To the fullest extent permitted by applicable law, Dions expressly disclaims all warranties, representations, and conditions of any kind, whether express or implied, including but not limited to:

• That the Website or Services will be uninterrupted, error-free, or free from viruses or other harmful components;
• That the results obtained from the use of the Services will be accurate or reliable;
• That the quality of any products, services, information, or other material purchased or obtained through the Services will meet your expectations;
• That any errors in the Website will be corrected.

We do not warrant that our food products will meet your specific dietary, health, or nutritional requirements unless expressly stated. You acknowledge that use of our Services is at your sole risk.

9. Limitation of Liability

In no event shall our total cumulative liability to you for all claims arising out of or relating to these Terms or your use of the Services exceed the greater of: (a) the total amount you paid to us in the twelve (12) months preceding the event giving rise to the claim; or (b) one hundred U.S. dollars ($100.00).

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by applicable law.

The limitations set forth in this section reflect a fair allocation of risk between the parties, and Dions would not have entered into these Terms without such limitations.

10. Indemnification

You agree to defend, indemnify, and hold harmless Dions, its affiliates, officers, directors, employees, contractors, agents, licensors, service providers, and successors from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms or any applicable law or regulation;
• Your use or misuse of our Services or Website;
• Any content you submit, post, transmit, or otherwise make available through our Services;
• Your violation of any third-party rights, including intellectual property rights, privacy rights, or rights of publicity;
• Any fraudulent, negligent, or wrongful conduct by you;
• Any disputes or claims arising from your transactions with other users or third parties through our platform.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with our defense of such claim.

11. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to our collection and use of your personal information as described in the Privacy Policy.

We comply with applicable U.S. data protection laws, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) where applicable, as well as the Federal Trade Commission Act (FTC Act) governing unfair or deceptive practices in commerce.

We implement reasonable security measures to protect your personal information; however, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

12. Governing Law and Jurisdiction

These Terms and any disputes arising out of or related to them or the use of our Services shall be governed by and construed in accordance with the laws of the United States and the laws of the state in which Dions is registered and operates, without regard to its conflict of law provisions.

To the extent any dispute is not subject to mandatory arbitration as set forth below, you agree that the exclusive jurisdiction and venue for any legal action arising out of or relating to these Terms or your use of our Services shall be in the federal or state courts of competent jurisdiction located in the United States, and you irrevocably consent to the personal jurisdiction of such courts.

You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to the use of our Services or these Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred.

These Terms shall be subject to and construed in accordance with all applicable federal laws and regulations, including those enforced by the Federal Trade Commission (FTC) and other relevant regulatory authorities.

13. Dispute Resolution

13.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first attempt to resolve any dispute informally by contacting us at [email protected] with a written description of the dispute and your desired resolution. We will use reasonable efforts to resolve the dispute within thirty (30) days of receiving your notice.

13.2 Binding Arbitration

If informal resolution is unsuccessful, any dispute, controversy, or claim arising out of or relating to these Terms, the breach thereof, or your use of the Services (including any question regarding their existence, validity, or termination) shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules, except as modified herein.

The arbitration shall be conducted in the English language and shall take place in the United States. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

13.3 Class Action Waiver

13.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights, trade secrets, or confidential information.

14. Term and Termination

These Terms shall remain in full force and effect while you use our Services or maintain an account with us. We reserve the right to terminate or suspend your access to all or any part of our Services at any time, with or without cause, with or without notice, effective immediately, for conduct that we believe:

• Violates these Terms or any applicable law or regulation;
• Is harmful to other users, us, or third parties;
• Creates liability for us or compromises the security or integrity of our Services.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Upon termination, your right to use our Services will immediately cease.

Upon termination, the following provisions of these Terms shall survive: Intellectual Property Rights, Disclaimers, Limitation of Liability, Indemnification, Governing Law and Jurisdiction, Dispute Resolution, and any other provisions that by their nature should survive termination.

Termination of your account does not relieve you of any obligation to pay fees or other amounts accrued prior to termination, nor does it limit any of our rights or remedies at law or in equity.

15. Changes to Terms

We reserve the right, at our sole discretion, to modify, amend, or replace these Terms at any time. When we make changes, we will update the "Last Updated" date at the top of this page. For material changes, we may also provide additional notice, such as by sending an email to the address associated with your account or by displaying a prominent notice on our Website.

It is your responsibility to review these Terms periodically. Your continued use of the Website or Services after any changes to these Terms have been posted constitutes your acceptance of the new Terms. If you do not agree to the modified Terms, you must discontinue your use of our Services immediately.

16. Electronic Communications

By using our Services, you consent to receive electronic communications from us, including but not limited to emails, text messages, push notifications, and other electronic messages related to your orders, account, and our Services. You acknowledge that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing.

You may opt out of certain types of electronic communications at any time by following the unsubscribe instructions contained in such communications or by contacting us at [email protected].

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law by a court or arbitrator of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, such provision shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions of these Terms, which shall continue in full force and effect.

The parties agree that in the event of such severance, they will use their best efforts to replace the invalid or unenforceable provision with a valid provision that achieves, to the greatest extent possible, the same economic and legal effect as the severed provision.

18. Entire Agreement and Waiver

These Terms, together with our Privacy Policy and any other legal notices or agreements published by us on the Website, constitute the entire agreement between you and Dions concerning the subject matter hereof and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to such subject matter.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. A waiver of any term or provision of these Terms shall not be effective unless made in writing and signed by an authorized representative of Dions. No waiver of any breach or default shall be deemed a waiver of any subsequent breach or default.

19. Assignment

You may not assign or transfer your rights or obligations under these Terms, in whole or in part, without our prior written consent. Any attempted assignment without such consent shall be null and void. We may freely assign or transfer these Terms or our rights and obligations hereunder to any affiliate, successor, or acquirer of all or substantially all of our assets or business without your consent.

20. Force Majeure

We shall not be liable for any failure or delay in the performance of our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government actions, war, terrorism, labor strikes, power failures, internet disruptions, supply chain disruptions, or any other event beyond our reasonable control ("Force Majeure Event").

In the event of a Force Majeure Event, we will use commercially reasonable efforts to resume performance as quickly as possible and will notify you of the expected duration of the delay.

21. Third-Party Links and Content

Our Website may contain links to third-party websites, services, or resources that are not owned or controlled by Dions. We have no control over, and assume no responsibility for, the content, privacy policies, terms of service, or practices of any third-party websites or services. We encourage you to review the terms and privacy policies of any third-party websites you visit.

The inclusion of any link on our Website does not imply endorsement, approval, or association by us with the linked website or its content. We shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any third-party content, goods, or services.

22. Accessibility

We are committed to making our Website and Services accessible to all users, including those with disabilities. We strive to comply with applicable accessibility standards, including the Web Content Accessibility Guidelines (WCAG). If you experience any accessibility issues with our Website, please contact us at [email protected] and we will work to address your concerns promptly.

23. Compliance with Laws

You agree to comply with all applicable local, state, and federal laws and regulations in connection with your use of our Services. Our Services are intended for use within the United States, and we make no representations that the Services are appropriate or available for use outside of the United States. If you access our Services from outside the United States, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.

We comply with all applicable consumer protection laws, including those enforced by the Federal Trade Commission (FTC) under the FTC Act, which prohibits unfair or deceptive acts or practices in commerce. For users located in California, we additionally comply with the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) as applicable.

24. Contact Information

If you have any questions, concerns, or comments regarding these Terms of Service, or if you wish to report a violation of these Terms, please contact us through any of the following means:

We will make every reasonable effort to respond to your inquiries within a reasonable timeframe. For urgent matters related to food safety or order issues, we encourage you to reach out via email for the fastest response.